Considerations for Technology-Based/Telehealth Services
Webinar Series

Considerations for Technology-Based/Telehealth Services Webinar Series

This four-part training series will introduce clinicians and other behavioral health professionals to key considerations in the delivery of technology-based/telehealth services. North Carolina policy and ethical standards will be reviewed and recommendations for best practice shared. Accreditation strategies will be reviewed and participants will gain an understanding of the complexities related to COVID-19 and post-pandemic service delivery integration.

Training Dates:

5/26: Session One – Ethical and Policy Considerations for Technology-Based Services

5/27: Session Two – Best Practices within Telehealth Service Environments

6/9: Session Three – Practice Administration and Accreditation During and After a Pandemic

6/11: Session Four – Formulating a Post-Pandemic Service Delivery Strategy

Time: 11:45am-12:00pm (log-in/registration); Training 12:00pm-1:00pm

Format: Live, webinar

Location: Zoom (online meeting platform).  Meeting link will be sent upon registration.

Cost: There is no cost for Partners Behavioral Health providers to attend. Click here to register.

Content Level: Intermediate

Content Objectives:

1) Examine technology-based service delivery systems that meet ethical and policy standards of North Carolina.

2) Identify which behavioral health best practices can be most adaptable in a telehealth service environment.

3) Analyze strategies for quality assurance and accreditation conformance in a pandemic environment.

4) Evaluate the impact of COVID-19 on current behavioral health service delivery methods and identify resources to assist clients seeking alternative care solutions post-pandemic.

Who should attend:

This workshop is appropriate for all social workers, clinicians and other behavioral health providers in direct service, supervisory and leadership roles within their relative field of practice.

Course interaction & system requirements:

This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.

Recommended systems for connection:

• Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher

• Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher

• Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible.

Course Completion & Continuing Education:

Course completion requirements: To earn CE credit, social workers must log in at the scheduled time, attend all four training sessions and complete an online course evaluation. Certificates of completion will be emailed within 10 business days of course completion.

Complex Systems Innovations, #1738, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Complex Systems Innovations maintains responsibility for this course. ACE provider approval period: 03/13/2020 – 03/13/2021. Social workers participating in this course will receive 4 continuing education credits.

Accommodations, Requests, & Complaints/Grievances:

Please send special requests or accommodations by email to

To file a complaint or grievance, please contact our office directly at 727.858.3335. A copy of Complex Systems Innovations’ grievance policy is readily available upon request and will give participants step-by-step instructions for filing a grievance.

About the Instructors:

Joy Kelleher, LCSW, CHP, CCEP, CCTP (certified complex trauma professional). Joy is President and CEO of Thrive Gainesville, a consulting and training organization for health and human service organizations. Joy has over 25 years of experience globally in behavioral health practice and training.

Jon Hester, LCSW, is CEO of Trifecta Health, a private psychotherapy practice located in Dacula, Georgia. Jon has over 15 years of experience in behavioral health practice, consulting, and training.